ShimmeringGemss – Sales Policy

Welcome to ShimmeringGemss, your destination for beautiful, high-quality jewelry. We are dedicated to providing our customers with exceptional products and services. Please read our Sales Policy carefully before making a purchase. By using our website and placing an order, you agree to the terms and conditions set forth in this policy.

Last Updated: November 19, 2024

1. Product Availability and Pricing

  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, due to the nature of online shopping, there may be slight variations in the colors, sizes, and finishes of products from what is shown on our website.
  • Pricing: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. Prices may change based on market conditions, promotions, and other factors. We reserve the right to correct pricing errors and will notify you of any price adjustments before processing your order.

2. Placing an Order

  • Order Process: To place an order, select the items you wish to purchase, add them to your shopping cart, and proceed to checkout. You will be prompted to provide your shipping and payment information.
  • Order Confirmation: After placing your order, you will receive an Order Confirmation email that contains your order details. This email serves as acknowledgment that we have received your order, but does not confirm acceptance.
  • Order Acceptance: Your order will only be accepted once we confirm availability of the product and process your payment. If we are unable to fulfill your order for any reason (e.g., out-of-stock items), we will contact you immediately to resolve the issue.

3. Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Payment Options: Additional payment methods may be available at checkout.

Payments are processed securely through our third-party payment processor. We do not store your payment details directly on our website.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options, including Standard Shipping and Expedited Shipping. Shipping costs will be calculated at checkout based on the size, weight of the package, and the delivery location.
  • Shipping Time: Domestic orders typically arrive within 5-7 business days. International shipping times may vary depending on the destination.
  • Order Tracking: Once your order is shipped, you will receive a shipping confirmation email with tracking details.
  • Shipping Address: Please ensure that the shipping address provided is accurate. We are not responsible for delays or issues caused by incorrect or incomplete shipping information.

5. Sales Tax

Sales tax is applicable to all orders shipped to U.S. addresses, in accordance with local tax laws. The applicable tax will be calculated and displayed at checkout.

6. Returns and Exchanges

  • Return Window: We accept returns and exchanges on eligible items within 14 days of receiving your order. To be eligible for a return or exchange, the item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Non-Returnable Items: The following items are non-returnable unless defective:
    • Custom or personalized jewelry
    • Sale or clearance items
    • Gift cards
  • Return Process: To initiate a return, please contact our customer service team at info@shimmeringgemss.com within 14 days of receiving your order. We will provide you with return instructions and a Return Merchandise Authorization (RMA) number.
  • Return Shipping: You are responsible for return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping service for returns to ensure the safe arrival of the item.

7. Refunds

  • Refund Process: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
  • Refund Timeframe: Please allow up to 10 business days for your refund to appear in your account, depending on your payment provider.
  • Partial Refunds: If an item is returned in a condition that is not in line with our return policy (e.g., worn, damaged, or missing parts), we reserve the right to issue a partial refund.

8. Order Cancellations

  • If you wish to cancel your order, please contact us as soon as possible at info@shimmeringgemss.com. We are only able to cancel orders before they have been processed or shipped.
  • Once an order has been shipped, it cannot be canceled. You will need to follow our return process if you wish to return the item after receiving it.

9. Customer Service

If you have any questions or issues with your order, please do not hesitate to contact our customer service team. We are here to assist you:

  • Email: info@shimmeringgemss.com
  • Phone: (318) 925-9143
  • Mailing Address:
    877 171st Hwy
    Stonewall, Louisiana(LA), 71078

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Last Updated date. By continuing to use our website after changes are posted, you agree to be bound by the updated policy.

Thank you for choosing ShimmeringGemss! We are dedicated to bringing you the best jewelry and an exceptional shopping experience.